Refund Policy
Cancellation, refund, and chargeback terms for subscriptions and credit packs purchased on MagicSky AI.
1. Overview
This Refund Policy explains how cancellations, refunds, and chargebacks work for purchases made on MagicSky AI (https://magicsky.ai/), which is operated by BMTech Nexus LLC. It is part of our Terms of Service. By making a purchase, you agree to this Refund Policy.
You may request a refund within 14 days of the charge. Whether a refund is approved, and how much is refunded, depends on how many of the credits from that purchase you have used, as described below.
2. Subscriptions
Cancellation. You can cancel your subscription at any time. Open the Billing page from your account menu and click "Manage subscription and billing," or contact our support team. Cancellation takes effect at the end of the current billing period. You keep your plan and its remaining credits until then, and you will not be charged again.
Automatic renewal. Subscriptions renew automatically at the end of each billing period unless canceled before the renewal date. If you were charged for a renewal you did not intend, you may request a refund within 14 days of the renewal charge.
Refunds. Canceling a subscription does not by itself refund the current billing period. You may request a refund of a subscription charge, including a renewal charge, within 14 days of that charge. The refund amount depends on the share of the credits issued for that billing period that you have used (see Section 4). When a subscription charge is refunded, the subscription is canceled.
3. Credit Packs
You may request a refund for a one-time credit pack within 14 days of purchase. The refund amount depends on the share of the pack's credits that you have used (see Section 4).
4. Refund Amount
| Credits used from the purchase | Refund amount |
|---|---|
| 0% | Full refund |
| 1–50% | Pro-rata refund for the unused credits |
| 51–80% | 20% of the purchase price |
| More than 80% | No refund |
When a refund is approved, the credits from that purchase that have not yet been used are removed from your account.
5. How to Request a Refund
Send your request through our Contact page at https://magicsky.ai/contact, or email support@magicsky.ai, and include:
- the email address of your account;
- the date of purchase;
- the order or transaction ID, if available;
- the reason for your request.
We aim to reply within one business day. Approved refunds are returned to your original payment method, usually within 5–10 business days, depending on your bank or payment provider.
6. Non-Refundable Situations
Refunds are not available for:
- requests made more than 14 days after the charge;
- purchases where more than 80% of the credits have been used;
- free, promotional, bonus, sign-up, or daily check-in credits;
- accounts suspended or terminated for violating our Terms of Service;
- purchases already reversed through a chargeback or payment dispute.
7. Failed Generations and Service Issues
If a generation fails because of a technical problem on our side, the credits it used are returned to your account automatically. If the Services are unavailable for more than 24 consecutive hours because of a problem on our side, please contact us, and we will extend your subscription period or credit your account in proportion to the time lost.
8. Chargebacks and Disputes
Please contact us before filing a chargeback or dispute with your bank or card issuer. Most billing issues can be resolved quickly by our support team. If a chargeback is filed, we may suspend the account while the dispute is reviewed and remove the credits from the disputed payment. We reserve the right to contest chargebacks that we believe are unjustified.
Charges may appear on your statement under the name of our payment processor. If you do not recognize a charge, please contact us before disputing it.
9. Your Statutory Rights
Nothing in this Refund Policy limits any rights you have under applicable consumer protection laws. If you are a consumer in the European Union or the United Kingdom, you agree that we may begin providing digital services immediately after purchase, and you acknowledge that your statutory right of withdrawal ends once you have started using the credits or services you bought, as permitted by law.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date below. Changes do not apply to purchases made before the updated policy takes effect.
11. Contact Us
If you have questions about this Refund Policy or need help with a refund, contact us:
- Email: support@magicsky.ai
- Contact page: https://magicsky.ai/contact
- Mail: BMTech Nexus LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA
Last updated: October 26, 2026